Travel Agency & Tour Operator System

Run your travel agency without the chaos

A modern platform built for travel agencies and tour operators to centralize bookings, documents, communications, and oversight, preventing profit losses and enhancing client satisfaction.

Trusted by modern travel agencies
Modern, elegant product-inspired hero visual for travel agency software

The Core Problem

Travel agency owners face significant profit losses from agents bypassing the agency through direct client contacts, manual errors in spreadsheets and emails leading to delays and cancellations, and a lack of oversight on staff performance and revenue trends. This system centralizes communications, document management, and application updates to protect profits, prevent errors, and provide full operational control.

  • Profit losses from direct agent-client contacts
  • Manual errors causing delays and cancellations
  • Lack of oversight on staff and revenue trends
  • Buried complaints and unclear application statuses

Outcome

A centralized, role-based platform that protects profits, streamlines documents and communications, and retains clients through transparency and oversight.

Designed for Every Role

Owner

Full oversight of operations, staff, and client interactions. Monitors bookings, staff activity, documents, applications, complaints, and revenue trends.

Receptionist

Handles inquiries and initial data entry. Logs queries, collects client data, assigns to agents, and views assigned tasks.

Agent

Manages bookings, documents, and client communication via portal-only. Updates statuses, uploads documents, and responds to queries/complaints.

Client (Portal)

Self-service portal for viewing itineraries, uploading documents, tracking applications, raising complaints, and messaging agents.

Owner Dashboard

Gain complete oversight with real-time insights and alerts to manage operations effectively.

  • Booking overview with status filters and color-coding for issues
  • Staff activity feed showing real-time updates from receptionists and agents
  • Client happiness metrics including complaint resolution rates and feedback scores
  • Document and application tracker for uploaded files and statuses
  • Revenue trends charts by package and cancellations
  • Communication monitor for all agent-client interactions with flags for non-portal attempts
  • Alerts feed for inquiries, uploads, updates, and complaints
  • Analytics widget for booking volume, staff performance, and profit summaries
Owner Dashboard preview

Standard Plan

Essential tools for small agencies to centralize documents, updates, and communications.

Client Document Submission

Included

Secure portal for clients or receptionists to upload essential travel documents.

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Document Upload & Sharing

Included

Agents upload and share travel documents with clients via email and portal.

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Application Status Updates

Included

Real-time tracking and updates for applications like visas.

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Centralized Communication Monitor

Included

Portal-based messaging between agents and clients with owner oversight.

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Client Portal

Included

Self-service access for clients to manage documents, track statuses, and communicate.

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Receptionist Dashboard

Included

Tool for logging inquiries, data entry, and task assignment.

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Agent Dashboard

Included

Central hub for managing assigned bookings and updates.

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Complaint Log

Included

System for tracking and resolving client complaints.

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Booking Ledger

Included

Tracks supplier bookings and payments manually.

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Payment Tracking

Included

Logs deposits and balances with receipt generation.

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Email Notifications

Included

Configurable alerts for inquiries, documents, applications, and complaints.

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Itinerary Builder

Included

Drag-and-drop tool for creating customized travel packages.

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PDF Itinerary Generator

Included

Auto-formats itineraries into branded PDFs.

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ICS Export for Itineraries

Included

Syncs trip dates to client calendars.

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Basic Analytics

Included

Summarizes bookings, demographics, and trends.

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Only $99/one-time payment only

Unlock the complete base platform for your entire team.

  • Unlimited bookings
  • Email notifications + ICS
  • Role-based access
  • Client portal

Add advanced capabilities anytime with add-ons.

All Add-ons

Extend the platform with advanced automation and insights — $20-35 each.

E-Signature for Documents

$25/mo

Digital signatures for client documents like visa forms.

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Itinerary Version Control

$22/mo

Tracks and manages changes to travel itineraries.

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Automated Follow-Up Campaigns

$35/mo

Re-engages past clients with post-trip offers.

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Client Feedback System

$28/mo

Collects post-trip reviews and aggregates insights.

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Advanced Analytics Dashboard

$20/mo

Detailed insights into revenue, demographics, and performance.

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Multi-Language Support

$24/mo

Translates portals for international clients.

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Payment Gateway Integration

$30/mo

Enables online deposits through client portals.

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Visa & Document Checklist

$26/mo

Guided checklists for required travel documents.

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Supplier Contact Directory

$21/mo

Searchable database for supplier details.

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Complaint Resolution Workflow

$23/mo

Tracks complaint handling from open to resolved.

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Package Library

$27/mo

Reusable templates for travel packages.

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Travel Insurance Integration

$29/mo

Adds insurance options during bookings.

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Group Booking Management

$20/mo

Handles shared itineraries and per-person payments for groups.

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Cancellation Policy Tracker

$25/mo

Manages and auto-calculates cancellation fees.

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Agent Performance Tracking

$22/mo

Monitors agent efficiency with charts and flags.

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WhatsApp Notification Addon

$99

Send and receive unlimited WhatsApp messages and notifications.

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WhatsApp Media Notification Addon

$25/mo

Send images and media through WhatsApp notifications.

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Telegram Notification Addon

$35

Send notifications and reminders via Telegram.

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Custom SMTP Addon

$30

Integrate your own SMTP server for email notifications.

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Quick Comparison

Standard Plan

Complete base platform for daily operations

$99/mo
  • Client Document Submission
  • Document Upload & Sharing
  • Application Status Updates
  • Centralized Communication Monitor
  • Client Portal
  • Receptionist Dashboard
  • Agent Dashboard
  • Complaint Log

Custom Add-ons

Pick-and-choose advanced capabilities

$20-35 each
  • E-Signature for Documents
  • Itinerary Version Control
  • Automated Follow-Up Campaigns
  • Client Feedback System
  • Advanced Analytics Dashboard
  • Multi-Language Support
  • Payment Gateway Integration
  • Visa & Document Checklist

What Agencies Are Saying

“Our profit losses dropped and client retention increased within weeks.”

— Amara, Agency Owner

“Miscommunications and delays are basically gone. Huge relief.”

— Luis, Reception Lead

“Document tracking and statuses help me manage every booking efficiently.”

— Rina, Senior Agent

Ready to streamline your travel agency?

Start with the Standard Plan and add advanced features anytime.