Helpdesk and Knowledge Management System

Streamline your customer support without the chaos

A modern helpdesk and ticketing software built for businesses to centralize inquiries, reduce repetitive questions, and empower teams with efficient knowledge base management and analytics.

Trusted by efficient businesses

Modern, efficient helpdesk and knowledge base system visual

The Core Problem

Businesses lose efficiency and customer trust due to scattered support inquiries across channels like email and phone. This leads to missed messages, inconsistent answers, delayed fixes, and repeated explanations for common issues, risking revenue from unhappy clients.

Scattered inquiries and lost messages
Inconsistent responses and delays
Repetitive answers to common questions
Lack of tracking and self-help resources

Outcome

A centralized ticketing and knowledge base system that streamlines support, reduces workload, and ensures consistent, measurable customer service.

Designed for Every Role

Owner / Admin

Oversees support operations, knowledge base management, and team performance with comprehensive dashboards and tools.

Agent

Manages customer inquiries, responds efficiently, and uses predefined replies for quick resolutions.

Customer

Accesses a self-service portal to submit tickets, track status, and search knowledge base resources.

Owner/Admin Dashboard

Monitor operations in real-time with key insights and alerts for efficient management.

Ticket overview with color-coded statuses and priorities
Recent knowledge base updates and version history
Agent performance stats like resolution times and workload
Reports summarizing ticket volume and satisfaction scores
Alerts for new tickets, escalations, and overdue responses
Broadcast tool for quick announcements to customers

Standard Plan

Core ticketing and knowledge base tools to centralize support and enable self-service for small teams.

Secure Customer Portal

Included

White-labeled, SSL-secured portal for ticket submission and knowledge base access.

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Ticket Submission Form

Included

Form for customers to submit inquiries with manual agent assignment.

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Ticket Statuses & Management

Included

Track and update statuses like Open, In Progress, Resolved.

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Internal Notes & Attachment Uploads

Included

Add private notes and files invisible to customers.

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Public Knowledge Base with Categories & Search

Included

Organized PDF-based KB with search and categories.

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Saved Replies / Macros (Limited to 5)

Included

Predefined responses for common queries, up to 5.

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Ticket Assignment to Agents (Manual)

Included

Manually assign tickets to specific agents.

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Activity Logs & Audit Trail

Included

Track all actions for accountability and review.

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Basic Reporting

Included

Reports on key metrics like resolution time and volume.

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KB PDF Versioning & Replacement

Included

Manage PDF updates with internal history, latest public.

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Ticket Priorities & Categories

Included

Set priorities and categories for organized ticketing.

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Customer Profile & History

Included

Chronological profiles with ticket history and notes.

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Only $99/one-time payment only

Unlock the complete base platform for your entire team.

Unlimited tickets
Email notifications
Role-based access
Customer portal

Add advanced capabilities anytime with add-ons.

Featured Add-ons

Premium communication and integration features to enhance support efficiency.

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WhatsApp Notification Addon

$99

Send and receive unlimited WhatsApp messages and notifications.

WhatsApp Media Notification Addon

$25/mo

Send images and media through WhatsApp notifications.

Telegram Notification Addon

$35

Send notifications and reminders via Telegram.

Custom SMTP Addon

$30

Integrate your own SMTP server for email notifications.

All Add-ons

Enhance your helpdesk with advanced automation and analytics — $20-35 each.

Department-Level Dashboards

$25/mo

Dedicated views for department-specific tracking and performance.

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SLA & Escalation Engine

$28/mo

Enforce SLAs with automatic escalations for overdue tickets.

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Custom Report Builder

$30/mo

Drag-and-drop tool for tailored analytics and visualizations.

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Recurring Issues Report

$22/mo

Identify frequent topics for proactive improvements.

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Multi-Brand / Multi-Product Support

$35/mo

Manage multiple brands with separate portals and queues.

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Customer Portal Custom Branding

$20/mo

Customize portal with logos, colors, and custom domains.

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Smart Ticket Suggestions

$24/mo

Suggest KB articles during ticket submission to promote self-service.

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Multi-Language Support

$26/mo

Translate portal interface with toggle for global users.

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Ticket Merge & Split

$21/mo

Merge duplicates or split complex tickets for efficiency.

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Agent Shift & Workload Management

$23/mo

Schedule shifts and auto-distribute tickets for balanced coverage.

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Automated Closure & Follow-Up Sequence

$25/mo

Auto-close resolved tickets and confirm satisfaction.

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Auto-Reply Templates

$20/mo

Automated responses for common scenarios to speed up initial replies.

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Customer Satisfaction Surveys

$22/mo

Post-resolution surveys to gather feedback and scores.

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Knowledge Base Analytics

$24/mo

Track KB usage, views, and effectiveness.

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Ticket Tagging System

$20/mo

Add custom tags for advanced filtering and reporting.

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External System Integration

$30/mo

Connect with CRM, e-commerce, or other tools for seamless data flow.

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WhatsApp Notification Addon

$99

Send and receive unlimited WhatsApp messages and notifications.

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WhatsApp Media Notification Addon

$25/mo

Send images and media through WhatsApp notifications.

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Telegram Notification Addon

$35

Send notifications and reminders via Telegram.

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Custom SMTP Addon

$30

Integrate your own SMTP server for email notifications.

Explore →

Quick Comparison

Standard Plan

Core ticketing and KB for essential support

$99/mo

Secure Customer Portal
Ticket Submission Form
Ticket Statuses & Management
Internal Notes & Attachment Uploads
Public Knowledge Base with Categories & Search
Saved Replies / Macros (Limited to 5)
Ticket Assignment to Agents (Manual)
Activity Logs & Audit Trail

Custom Add-ons

Advanced tools for scaling support

$20-35 each

Department-Level Dashboards
SLA & Escalation Engine
Custom Report Builder
Recurring Issues Report
Multi-Brand / Multi-Product Support
Customer Portal Custom Branding
Smart Ticket Suggestions
Multi-Language Support

What Businesses Are Saying

“Ticket volume reduced and team efficiency soared within weeks.”

— Alex, Agency Owner

“No more lost inquiries—centralized tracking is a game-changer.”

— Jordan, Support Lead

“Knowledge base and analytics help us deliver consistent support.”

— Taylor, Service Provider

Ready to optimize your customer support?

Start with the Standard Plan and scale with add-ons for advanced ticketing and knowledge management.