Customer Feedback & Survey Management Platform

Unlock actionable customer insights effortlessly

A robust customer feedback and survey management software that automates collection, provides real-time analytics, and enables quick resolutions. Perfect for small to mid-size businesses aiming to enhance satisfaction and drive growth through data-driven decisions.

Trusted by businesses worldwide
Customer feedback and survey management platform dashboard preview

The Core Problem

Small to mid-size businesses often miss out on structured customer feedback, relying on scattered emails or forms that lead to overlooked insights on satisfaction levels, recurring issues like delivery delays, and performance trends. This results in poor decision-making and unresolved problems. Staff lack tools to consistently collect and resolve feedback, while customers desire simple ways to share their experiences without complications.

  • Scattered feedback from ad-hoc methods
  • Missed insights on satisfaction and trends
  • Delayed resolutions to customer issues
  • Lack of centralized tools for staff

Outcome

A self-hosted platform that automates feedback collection, delivers real-time alerts, and provides actionable analytics for better customer loyalty and business decisions.

Designed for Every Role

Owner / Admin

Oversees all feedback operations, analytics, and compliance with comprehensive dashboards showing trends, alerts, and staff performance.

Staff (Customer Service)

Manages feedback responses, resolutions, and customer interactions through assigned queues and personal performance stats.

Customer

Accesses a self-service portal to submit feedback, view survey history, track resolutions, and communicate with staff.

Owner Dashboard

Access intuitive, real-time widgets tailored for easy oversight of feedback trends, alerts, and performance metrics.

  • Feedback overview grid with ratings and NPS, filterable by product or location
  • Complaint feed categorized by issues like delivery problems
  • Satisfaction trends charts for NPS and response rates
  • Staff performance metrics on resolutions and response times
  • Real-time alerts feed for low ratings and emerging trends
  • Messaging hub for staff-customer communication threads
  • Analytics widget highlighting recurring issues like shipping delays
Customer feedback owner dashboard preview

Standard Plan

Essential features for automating feedback collection, basic analytics, and resolutions in customer survey management.

Custom Feedback Form Builder

Included

Design tailored survey forms with various field types and logic for precise data collection.

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QR/Link-Based Feedback Collection

Included

Generate unique QR codes and links for easy survey access and submission.

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Post-Purchase/Service Automated Surveys

Included

Automatically send surveys after purchases or services at set intervals.

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Basic Analytics Dashboard

Included

Visualize key metrics like satisfaction scores and response rates with filters.

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Tag-Based Categorization

Included

Apply tags to feedback for organized grouping and pattern identification.

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Multi-Location Feedback Tracking

Included

Assign and track feedback by specific locations for multi-site businesses.

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Public Review Invitation Automation

Included

Invite high-rating customers to leave public reviews on external platforms.

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Real-Time Alerts for Low Ratings

Included

Receive immediate notifications for low feedback to enable quick resolutions.

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Complaint Resolution Workflow

Included

Manage complaints with ticketing and status tracking for efficient handling.

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Response Follow-Up Automation

Included

Send automated follow-ups for unresolved low-rating feedback.

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Custom Branding for Surveys

Included

Apply logos and colors to forms and emails for a professional appearance.

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Feedback Response Templates

Included

Use predefined templates for quick, consistent replies to feedback.

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Survey Scheduling

Included

Set rules for sending surveys at specific post-event times.

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Anonymous Feedback Option

Included

Allow customers to submit feedback without tying it to profiles.

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Audit Trail

Included

Log all actions for searchable records and compliance.

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Only $99/one-time payment only

Unlock the complete base platform for your entire team.

  • Unlimited surveys
  • Email notifications
  • Role-based access
  • Customer portal

Add advanced capabilities anytime with add-ons.

All Add-ons

Extend the platform with advanced automation and insights.

Smart Waitlist & Auto Fill System

$25

Automatically fill survey slots from waitlists for targeted groups.

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Follow-Up & Recall Reminder System

$28

Re-engage non-respondents with timed reminders to complete surveys.

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Targeted Promotional Campaigns

$22

Schedule and send offers based on feedback ratings.

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Automatic Review & Feedback Collection

$24

Gather post-service ratings automatically for aggregated insights.

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Appointment Analytics & Insights Dashboard

$20

Visualize trends in NPS, response rates, and issues.

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Recurring Surveys Setup

$21

Schedule ongoing surveys for continuous customer input.

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Staff Notification & Duty Roster

$23

Assign and balance feedback resolution tasks among staff.

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Public Booking Page Customizer

$20

Customize survey links with branding for professional presentation.

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Multi-Clinic & Branch Management

$22

Handle feedback across multiple locations with branch-specific data.

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Patient Profile Insights

$20

Analyze per-customer feedback stats like NPS and complaints.

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Group Booking Support

$25

Segment and survey customer groups like VIPs collectively.

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Priority Appointment Flags

$21

Flag urgent feedback for prioritized attention.

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Custom Appointment Forms

$20

Add custom fields to surveys for business-specific data.

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Digital Signature on Visit

$22

Capture digital signatures on feedback forms with timestamps.

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WhatsApp Notification Addon

$99

Send and receive unlimited WhatsApp messages and notifications.

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WhatsApp Media Notification Addon

$25

Send images and media through WhatsApp notifications.

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Telegram Notification Addon

$35

Send notifications and reminders via Telegram.

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Custom SMTP Addon

$30

Integrate your own SMTP server for email notifications.

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Quick Comparison

Standard Plan

Complete base platform for daily operations

$99
  • Custom Feedback Form Builder
  • QR/Link-Based Feedback Collection
  • Post-Purchase/Service Automated Surveys
  • Basic Analytics Dashboard
  • Tag-Based Categorization
  • Multi-Location Feedback Tracking
  • Public Review Invitation Automation
  • Real-Time Alerts for Low Ratings

Custom Add-ons

Pick-and-choose advanced capabilities

$20-35 each
  • Smart Waitlist & Auto Fill System
  • Follow-Up & Recall Reminder System
  • Targeted Promotional Campaigns
  • Automatic Review & Feedback Collection
  • Appointment Analytics & Insights Dashboard
  • Recurring Surveys Setup
  • Staff Notification & Duty Roster
  • Public Booking Page Customizer

What Businesses Are Saying

“Feedback collection is automated, and insights have transformed our decision-making.”

— Alex, Business Owner

“Resolving complaints is streamlined, saving us time every day.”

— Maria, Staff Member

“Submitting feedback is quick and easy, and I see real follow-up.”

— Sarah, Customer

Ready to transform customer feedback into growth?

Start with the Standard Plan and customize with add-ons for optimal insights.